Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. I reached out to Wisecars, who were really understanding of the issues I encountered. It is entirely up to the Car Rental Company whether they decide to do so or not. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. So you can bag the best deal with total flexibility to change your plans if you need to. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Wisecars does not take responsibility for partners response times. The Car Rental Company must give its consent to repairs and replacements. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. We at Wisecars put together a list of the most important information travelers often miss. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Cancellation Protection can be purchased only at the time of booking and is not refundable. I attempted to rent a car from them for a few days for $535. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Wisecars believes in protecting your privacy. Wisecars does not store credit card details. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. If you choose to pay for the service using a credit card, your credit card details are not stored by us. The price is at end only a quarter of thee rate! In that case, the special cancellation terms are presented during booking. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please read the following to know what is included/excluded in our coverage offers. I had rented cars for myself and others through Wisecars many times. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. When you rent a car, you will usually need excess coverage. You can amend your booking information or cancel your booking in a few simple steps. If not, you will need to purchase the cover at the car rental company counter. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. One of our helpful agents will be in contact with you to address the request. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. 2023 Wisecars. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. When you rent a car, you will usually need deductiblecoverage. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Subscribe! Wisecars does not own any physical locations or offices. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Your browser settings can be set to inform you before receiving a Cookie. All rights reserved. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Powered by. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Anyone can write a Trustpilot review. We used in October 2022. My trip to NZ had to be cancelled due to the cyclone that hit the area. Powered by, We use cookies to give you the best experience. Lorem ipsum dolor sit amet, consectetur adipiscing elit. You will have to leave a deposit for the fuel. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Email: cancellations@wisefandi.com Fax: Wisecars cannot amend the drop-off time once the rental has already begun. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. It might take your bank extra time to settle the amount. Great help received from the kind persons on whatsapp chat yesterday and today. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. If additional information is required, the process may be extended for another 28 calendar days. All rights reserved. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). If additional information is required, the process may be extended for another 28 calendar days. Any additional charges will need to be paid at the rental counter in the local currency. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. We clearly highlight car and van hire options with Wisecars that have free cancellation. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Thank you guys for that excellence!!! Very easy process and had the best price on the internet. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. 2023 Wisecars. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Please note, under no circumstances is the fuel included in the rental price. www.wisecars.com. Wisecars does not own or operate any Car Rental Companies. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: We use dedicated people and clever technology to safeguard our platform. Please keep in mind that inclusions may differ between car rental companies. Wisecars employs limited use of cookies for your safety and does not store any personal data. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. It is highly recommended to call the police even for the smallest of damages. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. As with any amendments, just scroll down to the bottom of this page and create a support ticket. We will send you your rental voucher 48 hours before your pick-up time. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Wisecars does not own any physical locations or offices. Wisecars believes in protecting your privacy. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Wisecars does not take responsibility for partners response times. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Click on Menu "Subscriptions". Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Amendments can only be made up to 48 hours before the pick-up time. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. What's Wisecars' cancellation policy? In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. The use of our website signifies your acceptance of these Terms of Service. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. provided by the customer's credit card company. The car rental company will charge you for the additional driver for the whole time that you have the car. Dominik B was very helpful and nice.However the site is not the best. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Experience right now is good only just booked will have to wait to see when I pick up the car. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. I'M TRULY IMPRESSED. You may need an international driving permit (IDP) to drive in some countries. 2023 Trustpilot, Inc. All rights reserved. If you are involved in an accident, the local police and the Car Rental Company must be contacted. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. It might take your bank extra time to settle the amount. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Here are 8 tips for writing great reviews. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. This is the second time we have booked with Wisecars and had amazing service. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. available for purchase from the car rental company, or. It is one of the scummiest business models I have ever seen. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. It is entirely up to the Car Rental Company whether they decide to do so or not. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Replies to negative reviews in < 24 hours. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . This information must be sent via email and give Wisecars the relevant details of the incident. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package.
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